Terms of Service

1. Who we are

Atlas Prism is operated by Sahil Singh, trading as Atlas Prism, a sole proprietorship registered in South Africa, of 103 Pebble Beach, 10 Heleza Boulevard, Sibaya Precinct, Durban, 4319, South Africa ("we", "us", "our"). You can reach us at hello@atlasprism.app.

By creating an account or using Atlas Prism, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to do so.

2. What the service is

Atlas Prism provides a guided skin consultation tool that you configure with your own brand and product catalogue and embed on your own website. It recommends only products you have loaded.

We may improve, change or add features over time. If we materially reduce a feature you rely on, we will give you reasonable notice.

3. Your account

• You must give accurate details and keep them up to date.
• You are responsible for keeping your password secure and for activity under your account.
• One account is for one business, with one catalogue and one consultation. You may stock as many product labels within that catalogue as you wish.
• You must be at least 18 and able to enter into a contract.

4. Your content stays yours

Your brand assets, product information, descriptions and configuration remain your property. You grant us only the permission needed to operate the service for you: to store your content, process it to generate consultations, and display it to your customers.

You confirm you have the right to use the content you upload, including logos and product copy.

We do not use your content to train AI models. See our data page for the detail.

5. What stays ours

The Atlas Prism platform, the consultation engine, its clinical reasoning framework, taxonomy, prompts and software remain our intellectual property. You are granted a licence to use the service while subscribed; you may not copy, reverse-engineer, resell or attempt to extract the underlying engine.

6. Acceptable use

You agree not to:

• Use the service for anything unlawful, or in breach of advertising or cosmetics regulations that apply to you.
• Upload content that is false, misleading, or that you do not have rights to.
• Attempt to make the consultation give medical advice, diagnose conditions, or bypass its safety rules.
• Probe, scrape or attempt to extract our engine, prompts or another customer's data.
• Resell or white-label the service to third parties without a written agreement with us.

We may suspend an account that breaches this section.

7. Billing

Plans, prices and included volumes are on our pricing page. Payments are processed by Paddle.com Market Ltd as merchant of record, and Paddle's buyer terms apply alongside these.

• Subscriptions renew monthly until cancelled.
• Included consultation volumes are per calendar month and do not roll over.
• Consultations beyond a plan's included volume are charged at $0.50 each. They are totalled for the calendar month and added to the next renewal, not charged at the time.
• The consultation continues to run past the included volume. It pauses once usage reaches twice the included volume in a calendar month, and resumes on the 1st or on moving to a larger plan. This ceiling limits the charge that can accrue in any month.
• We notify the account holder by email at 50%, 80% and 100% of the included volume.
• An annual plan is charged at ten months' price for twelve months' service, paid in advance. The included consultation volume remains monthly and does not accumulate across the term.
• On an annual plan, consultations beyond the included volume are charged at the end of the calendar month in which they occur, rather than being added to the next renewal.
• The free trial is available on monthly billing only, and is limited to one per website. Where a website has already had a trial, the subscription begins when the consultation is published.
• The trial includes 50 consultations. On reaching that number the subscription begins and the consultation continues without interruption; the account holder is notified beforehand and may cancel before it happens.
• If a payment fails we will notify you and allow a grace period of 5 days. After that the consultation is suspended and your customers see a neutral "temporarily unavailable" message until payment is restored.
• We may change prices with at least 30 days' notice. Changes never apply to a period already paid.
• Annual plans are paid in advance and are not refundable. Cancelling stops the following year's charge; the service continues to the end of the term paid for. This does not affect a refund right given to you by the law of your own country, or our own commitment to refund the unused part of a term if we cannot deliver the service.

See our refund policy.

8. Important limits on what the service does

The consultation is designed to direct anyone describing a possible medical concern to a qualified professional. You agree not to present it to your customers as medical advice, and to keep the disclaimers we provide visible.

Recommendations are generated from the catalogue and information you provide. You remain responsible for the accuracy of your product information and for the suitability, safety, labelling and regulatory compliance of the products you sell.

9. Availability

We aim for high availability but do not guarantee uninterrupted service. The service depends on third parties including our hosting provider and AI provider. We may carry out maintenance, and will avoid peak periods where we reasonably can. Specific availability commitments are only made in a written Enterprise agreement.

10. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Subject to that, and to the maximum extent permitted by law:

• The service is provided "as is". We make no warranty that recommendations will be suitable for any particular individual or will produce any commercial result.
• We are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data.
• Our total liability in any 12-month period is limited to the fees you paid us in that period.

11. Indemnity

You agree to indemnify us against claims arising from your product information, your use of the service in breach of these terms, or your breach of laws applying to your business.

12. Ending the agreement

• You may cancel at any time from your dashboard.
• We may suspend or end an account for serious or repeated breach, non-payment, or where required by law — with notice where reasonably possible.
• On cancellation your consultation stops serving. We retain your configuration for 60 days so you can reactivate, then delete it.

13. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email. Continuing to use the service after that constitutes acceptance.

14. Governing law

These terms are governed by the laws of South Africa, and the courts of South Africa have jurisdiction.

15. Contact

Atlas Prism · 103 Pebble Beach, 10 Heleza Boulevard, Sibaya Precinct, Durban, 4319, South Africa · hello@atlasprism.app